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What we did:

User Guides

The Company:

Microsoft, the American multinational technology company, provides services ranging from software development to the sales of consumer electronics, among other things. Pena worked with Microsoft to make their products more user- and beginner-friendly.

The Approach:

We worked with Microsoft to create several user manuals for their products: Microsoft Word Online and Skype for Business. Our team made sure to familiarize ourselves with the products before producing precise user manuals from scratch and meticulously revising the numerous drafts. Finally, Pena made sure to cross-reference and fact-check everything to a T prior to submission and publication.

The Results:

The user manuals Pena designed were concise and to the point, assisting new users to get started and old users to get comfortable with Microsoft's (a widely recognized global technology brand) products.